Question 1

Where is Sweet as Home Candles made?

Accepted Answer

All products from Sweet as Home Candles are handmade in our workshop in Auckland, New Zealand.

Question 2

What are our Sweet as Home candles made from?

Accepted Answer

Our products are made from 100% Soya natural wax. Sourced from partially hydrogenated vegetable oil of soya bean, this makes your candles smell strong before they are even lit.
Soya wax is a natural non-toxic, biodegradable and renewable sustainable resource. Our wax candles are paraffin-free and burn cleaner, cooler, slower and more ﻿evenly than others.

Question 3

What are your wicks made from?

Accepted Answer

All our candles have single cotton organic wick.

Question 4

Are our candles handcrafted?

Accepted Answer

Yes, every single one of our candles is handcrafted and handpoured by our team. So every candle won’t all necessarily be completely uniform or may contain slight imperfections.

Question 5

Why does the size of my candle say AW (average weight) in the label?

Accepted Answer

The sizing is based on the average weight of grams of wax rather than the actual candle product (grams of wax + vessel). Because our candles are handcrafted and handpoured, they won’t all necessarily be completely uniform, so we can’t guarantee that every single candle will look and weigh the same. In our eyes, that’s the magic of handmade products.

Question 6

What are the burning times for our scented soy candles?

Accepted Answer

It depends of the wax weight, but you can check it in the description of each candle page. With proper candle care, each scented soy candle can extend their burning time.

Question 7

Are our candles vegan, paraben free and cruelty free?

Accepted Answer

Yes, all of our candles are cruelty-free, vegan and paraben free, for a clean non-toxic burn.
Also our candles that have pigment or sparkle have all-natural mica powder and pigment.

Question 8

Why do soy wax candles might start to change colour?

Accepted Answer

Do not worry! It’s common that soy wax to change colour because it is a natural product. At first the surface might look a bit dry or flaky if the melts/ candle hasn’t been burnt for a while. This do not affect the candle.

Question 9

Why do soy wax candles start to crack or have a crack?

Accepted Answer

Do not panic, this is normal. We do our best to ensure that this does not happen, but because of the extreme changes in the temperature storing the candle with NZ weather as factor, is hard.  Humidity is a principal cause and sometimes is hard to control so try to storage your candle far from it. This will not affect the effect/function of the candle. If you do not like how it looks, you can fix it using a hot gun until the wax inside fill up the crack or if you burn your candle as normal, the liquid wax will fill it when is it's cooled.

Question 10

How to take care of your candle?

Accepted Answer

Directions & how to ensure a longer life for your candle:
Ø  Always read the warning label on the bottom of the candle before use.
Ø  First time lighting, please ensure your burn until the wax pool reaches the edge of the jar, this will ensure your candle always burns flat. It will take from 2-4 hours.
Ø  Try to trim wick to approximately 6-7mm before every use it will burn uneven. We recommend a wick trimmer.
Ø  If the wick has been trimmed too short, the wax can drown out the flame. Absorb some wax with a piece of paper towel/tissue and this should allow the flame to thrive. Be careful when doing this and do not place the tissue directly over the flame. 
Ø  If the candle has been burning for a while, this may be because the wick has been burning for too long and needs to be trimmed. Extinguish the flame & trim the wick before relighting (we recommend letting the candle cool before doing so).
Ø  Burn for no longer than 4 hours at a time.
Ø  Try not to blow a candle out as it may splash the wax. Instead use a wick dipper to prevent smoking and hot wax from splashing.
Ø  Store candles in a cool, dark, and dry place. Avoid placing candles in direct sunlight or harsh indoor lighting, such as spotlights.
Ø  If you found dust or fingerprints on your candle, try to gently rub the surface with a piece of nylon or a soft cloth. The cloth can be dry or slightly dampened with water.
Ø  DO NOT leave your candle unattended.

Question 11

Why does a black residue appear inside your candle?

Accepted Answer

This black residue may appear on the walls of the glass of your candle or around your candle wick if this is not trimmed or if a flame hits the glass container (mostly from trying to light the candle with the wrong lighter). You can remove/clean this black residue:  with a napkin if the wax is till liquid or wet cloth if is in the walls.
 Ensure the wick is always upright and trimmed to 7mm before use and each time you re-light your candle.

Question 12

What type of wax do we use in our wax melts?

Accepted Answer

Like with our candle we only use 100% natural soy wax. Soy wax melts are perfect if you need a less expensive option than a candle and to try some fragrance before buying a candle. Our soy wax melts produce little or no soot at all, so they are gentle for those who have breathing issues and allergies.

Question 13

How to use scented soy melts?

Accepted Answer

You will need a warmer (electrical or with an unscented candle). First place one of our soy wax melts into the dish of your warmer (do not add water). As the wax slowly melts, the fragrance will be released.

Question 14

Why do soy wax melts start to change colour?

Accepted Answer

Do not worry! It’s common that soy wax melts to change colour because it is a natural product. At first the surface might look a bit dry or flaky if the melts/ candle hasn’t been burnt for a while. This do not affect the wax melts.

Question 15

How can you get the most burn time out of your soy wax melts?

Accepted Answer

Try burning the soy wax melts for about 2 hours at a time (preferably no longer than 4 hours).

Question 16

Do wax melts disappear?

Accepted Answer

No, they don't. With wax melts the scent will dissipate, but the wax doesn't evaporate like candles. Clean your warmer well when using a new melt to avoid unnecessary wax buildup that can affect the quality of the new melt. Do not leave your warmer unattended.

Question 17

How to clean my plate of my warmer?

Accepted Answer

You can try placing some cotton balls in the wax when is still running and your warmer is off. The cotton balls will absorb the warm wax easily.
If you don’t have cotton balls,  you can try  to remove it when the wax is cold, just by popping the melts out with your thumbs from the plate (if is a large residue).
Or if you prefer, use hot water and dish water/soap, to clean in it. Soy wax is easy to clean in compare of other kind of wax.

Question 18

Where do you source your soy wax from? It is GMO FREE?

Accepted Answer

We are proud to buy our wax from New Zealand's official agents, which certifies the quality and also is GMO-FREE and contains NO paraffin, NO unnatural additives, and is also VEGAN and KOSHER

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